Global business services

Join an experienced cluster of global business services companies and contact centres in Scotland.

150,000 employees

More than 150,000 people are employed in the sector in Scotland

110,000 graduates

from our 19 universities and 27 colleges

Cost-effective location

up to 40% lower costs than London

Looking for a global business services or contact centre?

We can connect you to skilled workers and leading providers of back-office or in-house functions, right here in Scotland. 

Scotland’s global business services industry provides: 

  • High quality skills with a stable and well qualified workforce 
  • Competitive costs 
  • A supportive business environment 
  • Easy access to key markets 
  • Low risk location
  • Digital process innovation

"There is tremendous potential in Scotland because of the level of skills available. Its education system produces a remarkable number of skilled people, and currently those skills are relatively affordable to the US market."

Allan J.P. Rooney, founding partner, Rooney Nimmo New York

Scotland’s talent and skilled workforce

With more than 150,000 people working in global business services, amplified by more than 110,000 graduates a year, Scotland offers high quality, flexible staff with skills covering a range of front and back office activities.

If you need multilingual talent, you’re in the right place – many of our centres offer dedicated foreign language services.

Staff at Televerde, Bothwell Street, Glasgow

“Often, we're looking for highly skilled people with legal or financial expertise who also speak several different languages. The cosmopolitan nature of Edinburgh and its attractiveness as a city means that we've always been able to find the talent we need.”

Sandy Brodie, managing director, J.P. Morgan, Edinburgh

 Sandie Brodie, Executive Director at JP Morgan, pictured at the firm's Edinburgh Park offices

Cost savings

In Scotland, you’ll have access to world-class talent and infrastructure at a competitive cost compared to other major locations, such as London. Our total operational costs can be as much as 40% lower; for the investor, this means increased efficiencies through continuous process innovation and lower levels of attrition. 

Moving its support services from London to Glasgow is saving recruitment consultancy SThree more than £5 million a year. Read Insider article

Locations in Scotland provide access to high-quality talent at a comparative cost.

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“Glasgow is an important location for Morgan Stanley, with employees supporting the firm’s global operations; it plays an integral part in helping us to deliver best-in-class service to clients.”

Vida Rudkin, managing director and co-head, Morgan Stanley, Glasgow

Digital revolution

Scotland is at the forefront of the digital revolution in global business services. We have a rich history of innovation and companies can attract world-class expertise and work in collaboration with our world leading institutions. 

Our technology sector is flourishing, with over 90,000 software developers working across a range of areas. From application development, cyber security and data analytics to robotic process automation and AI, you can be assured that Scotland has the skills and expertise to support you. 

Barclays, JP Morgan, Amazon, Sky and Morgan Stanley are just a few examples of some of the leading companies which have already established technology centres in Scotland.  

We have many examples of innovative partnerships drawing on world-leading research and expertise to develop, design and deploy new processes and technologies across the sector. 

Digital technologies

Scotland's global business services guide (PDF, 8.1MB)

What our investors say about Scotland

Queensferry Crossing - Image credit Visit Scotland/Kenny Lam
VeriCall finds the ideal home in Scotland to expand
Ashurst LLP office at Central Exchange in Glasgow
Ashurst global law firm raises the bar for service delivery from Scotland
Find out why Scotland is the perfect location for transatlantic law firm, Rooney Nimmo
John Devlin, co-founder of Ascensos
A vision to digitally disrupt the outsourcing market has led to the rapid expansion of Scottish outsourcing firm, Ascensos

Want to set up and expand your global business services or contact centre in Europe? We can help.

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