Accessibility

Accessibility statement for Scottish Development International

We want to make our services accessible to everyone who could benefit from them, irrespective of any disability they may have.

Our website is managed by Scottish Enterprise. Scottish Enterprise are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the issues listed on this page.

This statement was prepared on 14 September 2020. It was last reviewed on 14 September 2020. 

How we approach accessibility

We regularly test our websites with disabled users to identify and address any issues. We have an in-house accessibility lab and testing team, who test new features and changes to the site for accessibility issues. This website was last tested in September 2018. The test was carried out by our internal test team.

As well as aiming to build our website in a way that’s easy for all users to use and navigate, we’re also working towards making the language we use as simple as possible to understand by using plain English principles.

AbilityNet has advice on making your device easier to use if you have a disability.

Accessibility problems we’ve found

During testing of our website, we’ve found the following problems, which we’ll aim to fix by December 2022. Once we’ve fixed a problem, we’ll remove it from this list.

The navigation menu

  • Assistive technology may not be able to detect the open and close buttons for the navigation menu
  • When using the navigation menu on mobile, users can tab straight from the end of one navigation section to the beginning of the next, meaning it’s not always clear what section they’re in
  • When using the navigation menu on mobile, the back button is at the top of each sub-navigation section, meaning when users get to the bottom of the section, it’s not clear how to go back to the main navigation
  • When using the navigation menu on mobile, if a user clicks a navigation heading (a H1), the focus doesn’t automatically switch to the first item (H2) in that section

Using the site

  • Code on some of our pages means some text (such as headers or links) will be repeated or missed by assistive technology
  • Some pop-ups across the site may not be detected by assistive technology and may be difficult to interact with
  • In some sections of the site, assistive technology may detect elements that aren’t active – for example, the ‘close search’ button may be detected even though the search bar isn’t open yet
  • Some of our videos use auto-generated captions and therefore are not always accurate
  • Some pages use incorrect heading hierarchy which makes it difficult for screen readers to navigate the content on the page
  • Our accordion component doesn’t let assistive technology know how many accordions are in a list
  • There’s no link to the sitemap in the footer section
  • The table on our cookies policy page doesn’t use the correct header tags

Focus problems

  • When a user clicks the hamburger menu, the focus doesn’t automatically move to the expanded menu
  • When a user clicks an item in the navigation menu, the focus doesn’t automatically skip to the first item in that section

Visual problems

  • On some browsers, the visual indicator we use to show which element is in focus is not very clear and may be easy to miss

Problems with links

  • When opening some links, assistive technology does not notify the user that a new window has opened
  • Links in the footer are not grouped together by a nav tag, meaning it may be difficult for assistive technology to locate or skip past them

How we’re addressing accessibility issues

We’re in the process of redesigning and rebuilding some of the components on our website. Many of the issues described on this page will be resolved when these new components are introduced. Remaining issues will be fixed as part of the normal maintenance of the website.

We aim to fix the accessibility issues highlighted on this page by December 2022.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us using these contact details:

  • enquiries@scotent.co.uk
  • 0300 013 3385 (calls charged at local rates)
  • 0141 846 0200 from mobile phones or if outside Scotland

Or you can submit an enquiry using our enquiry form.

If you're deaf or hearing impaired you can use your textphone to contact us through Relay UK, or you can search for Relay UK on the App Store for iPhone or iPad and at Google Play for Android

Reporting a problem

You can use the same contact details to report an accessibility problem on this website.

If you've contacted us regarding accessibility and are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it.

The SPSO cannot normally look at:

  • A complaint that has not completed our complaints procedure (so please make sure it has done so, before contacting the SPSO)
  • Events that happened, or that you became aware of, more than a year ago
  • A matter that has been or is being considered in court

Contact the SPSO

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you have any questions or want to talk with one of our advisers, we’re always ready to help.