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Scotland is an internationally recognised business processing operation (BPO) location with an impressive track record and distinguished pedigree.

Some of the largest BPOs in Europe are based in Scotland. There are over 90,000 people employed within 400 BPOs:  

Welcome to Scotland

Investing in Scotland offers:

  • Critical mass and expertise
  • High quality staff
  • One of Europe's lowest tax rates
  • SDI support 

Scotland's business services industry (PDF)

  • The sector has grown by 34,000 employees since 2003 
  • 1 in 25 of the employed population in Scotland's central belt work in the BPO industry

Scotland: The perfect BPO location 

Scotland can offer ambitious BPO companies a return on investment without a reduction in quality: 

  • Internationally recognised as a BPO location 
  • Critical mass and expertise 
  • Low risk option 
  • Support from Scottish Enterprise, Scottish Development International and our partners 
  • World class reference sites 
  • Proven model of language recruitment 
  • Ideal platform to serve European and US markets 
  • High quality staff at lower cost with lower staff turnover equals lower operating costs 
  • High quality property at lower cost  
  • One of the lowest tax rates in the European Union 
  • Excellent telecoms infrastructure 
  • Excellent Quality of life 

Are you ready to invest in Scotland's thriving BPO industry?

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