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Scotland is home to some of the largest contact centres in Europe. Much of our growth and success can be directly attributed to a flexible, stable and motivated workforce with highly developed skills in a mature sector.

Making it big in Scotland

Top companies are already happy to call Scotland home, including:  

  • Amazon 
  • 3
  • Tesco
  • John Lewis
  • Vertex

Explore customer contact centres in Scotland (PDF)

Scotland's competitive advantage 

Scotland can offer ambitious contact centre companies a return on investment without a reduction in quality: 

  • Internationally recognised as a contact centre location 
  • Critical mass and expertise 
  • Low risk option 
  • World class reference sites 
  • Proven model of language recruitment 
  • Ideal platform to serve European and US markets 
  • High quality staff at lower cost which means lower staff turnover and lower operating costs 
  • High quality property at lower cost 
  • One of the lowest tax rates in the European Union 
  • Excellent telecoms infrastructure 
  • Excellent quality of life 

Are you ready to invest in Scotland and enjoy all the benefits of our growing customer contact centre industry?

Get in touch