Scotland’s global business services (GBS) and business process outsourcing (BPO) sector has experienced a massive surge recently
The announcements of more than 17 international investments or expansions in the last two years will create over 4,500 Scottish jobs. These investments will provide business services in a range of areas, including financial services, legal, HR and IT.
The news has come from companies across the globe, with France’s Teleperformance, the USA’s PRA UK Management Services and England’s Ascensos among some of the major investors.
Scotland’s internationally-recognised business services sector is already thriving, growing by 54% since 2003 and currently employing over 90,000 people in 400 BPOs. These business expansions will boost the industry and help it continue to innovate and evolve.
Benefiting from Scotland’s highly skilled workforce and academic capacity, these companies are tapping into our resources – enjoying lower costs, professional and government support, and an excellent IT infrastructure.
Two of the most recent announcements were from global players Geniac and Capita.
We chose Glasgow as the base for our first Geniac centre because of the wealth of talent, support and academic acumen that exists in Scotland.
Eduardo Martinez, Geniac co-founder
Business management company, Geniac, plans to create 385 new jobs for Glasgow. The company received Regional Selective Assistance (RSA) funding from Scottish Enterprise to help with staffing and IT equipment costs to allow the project to proceed.
Through its fully managed business services platform, Geniac offers accounting, insurance, legal and HR services to start-ups and SMEs across the UK. The company will recruit highly skilled professional services jobs in the city over the next three years.
Eduardo Martinez, Geniac co-founder said: “We chose Glasgow as the base for our first Geniac centre because of the wealth of talent, support and academic acumen that exists in Scotland.”
Highlighting the support available in Scotland, former First Minister, Alex Salmond, said:“The Scottish Government is constantly working to make sure Scotland is the best place in the UK to do business, and I’m delighted companies like Geniac are taking advantage of it."
Capita plc, one of Scotland’s largest private sector employers, will create over 200 jobs in Glasgow with a new £11 million investment. The company is investing almost £5 million in its Capita Customer Management (CCM) and £6 million into its IT services division, creating 200 new Scottish jobs in the process.
Capita is the UK’s leading provider of business support services. It supports IT, telecoms, utilities and financial services industries in the public and private sectors, and employs around 5,000 Scots in over 18 different locations.
Capita’s decision is testament to our strengths in skills and cost-effectiveness in the financial and business services sector.
Lena Wilson, CEO of Scottish Enterprise
Capita’s business development director, Gordon Lee, explains the relationship with Scotland: “Our presence in Scotland has grown significantly in the last few years and this investment demonstrates Capita’s continued focus in the country.
“We look forward to building on this, helping our customers transform their business delivery, creating even more jobs in the future and supporting local communities over the coming years.”
These recent investments further endorse Scotland’s international reputation as a key location for the business services sector. Furthermore, Scotland is the UK’s top destination for direct foreign investment, according to the most recent Ernst and Young survey.
With some of Europe’s lowest tax rates, one of the UK’s most educated workforces and tailored, insightful market support – all within a supportive business environment – it’s easy to see why so many companies set up in Scotland.
As Alex Salmond confirmed: “International companies estimate general cost savings of around 30-40% can be achieved in Scotland when comparing similar operational, property and employment costs to London.”
Looking to relocate? We have many services to help your company settle – from set-up funds, dedicated foreign language services and an excellent telecoms infrastructure.
Scotland's BPO sector
Financial assistance available, including RSA