Scotland: a brilliant place to locate customer services from London
Could your London-based operation benefit by locating key divisions in Scotland? Ascensos, a customer service specialist, benefits from competitive costs and a buoyant business environment.
Businesses continue to benefit from invaluable financial support to set up operations in Scotland. As part of a £2 million investment boost to Clydebank in the west of Scotland, customer service specialist Ascensos will open a new site as part of its major expansion, creating up to 160 new jobs and safeguarding 300.
The company, which primarily manages multi-channel customer services on behalf of retail brands such as Karen Millen, Argos and Boohoo.com, has leased and refurbished a former Clydesdale Bank contact centre, supported by a Regional Selective Assistance (RSA) grant of £250,000. RSA is a discretionary grant available for businesses which want to develop a project in Scotland.
The expansion will safeguard a further 300 jobs from a previous service provider with the transfer of jobs to Ascensos in late October 2016.
Managing UK-wide services from Scotland
The company has recently celebrated securing a long-term, multi-million pound contract with B&Q to deliver its entire UK customer service channels. It has also recently acquired 100% of share capital of a Dutch contact centre business with operations in the Netherlands and Romania, which will allow it to expand their multilingual portfolio.
John Devlin, CEO of Ascensos, said: “2016 has been a very exciting and successful year for us. We continue to develop our business at a remarkable pace and scale. To facilitate this growth we are delighted to be expanding our Scottish operations with our new centre in Clydebank and we are very grateful for the level of support provided by Scottish Enterprise.
He added: Clydebank will be a key location for us in the coming years and we have been highly encouraged by the skills, quality and calibre of the local workforce.”
Minister for Business, Innovation and Energy, Paul Wheelhouse MSP, said: “This expansion will be a very welcome boost for both Clydebank and Scotland – especially as we approach the festive period. It is hugely encouraging to see a Scottish company, with an impressive range of clients invest in a local area and expand into an international market."
He added: "I am sure that Ascencos will see great success as they grow even further and I wish them and all their existing and new employees all the best for the future.”
Adrian Gillespie, Managing Director of Growth Companies, Innovation and Infrastructure at Scottish Enterprise said: “This investment is a fantastic boost for Clydebank and one we are very pleased to support. Ascensos is a great example of a Scottish company growing and developing on an international scale. We wish them every success with this new venture.”
We can provide support
As well as providing RSA financial support through Scottish Enterprise, Scotland’s economic development agency, SDI can provide a package of support to make locating in Scotland as smooth as possible. We can connect companies with office space, a skilled workforce, new markets and potential customers.
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