Strength's of Scotland's shared service centres

Scotland’s shared service centre sector has a reputation for delivering cost benefits and high service levels that allow companies to compete in a global market.

The strengths of Scotland’s shared service centre sector include:

  • Critical mass - Shared service centre’s across Scotland, with the 359,000 people employed within Scotland’s central belt 
  • Experience - reputation for pan-European shared service centres established with the opening of Eaton’s operation in 1997 
  • Stability - lower staff turnover than many competing regions 
  • Global outlook - markets serviced include Europe, Central and South America and the Asia Pacific region 
  • Academic strength - 18,800 Scottish university students graduate in business administration and languages each year
  • Professional support - support network includes over 26,000 qualified and part-qualified accountants
  • Communications - world class telecoms infrastructure
  • Cost efficient - staff and operating costs are lower than in many comparable locations

Shared service centre experience

Scotland’s extensive experiences of the shared service centre industry covers a wide range of functions and services:

  • Accounts payable 
  • Accounts receivable 
  • General ledger 
  • Cash management
  • Credit control
  • Payroll 
  • Customer service
  • HR

Skills and expertise

Scotland’s talented people provide the ideal workforce for the shared service centre industry:

  • Skilled and experienced workforce with almost 19 percent of Scottish employment in financial and business services
  • 109,000 fluent foreign language speakers, covering major European business languages, Eastern Europe and Asia
  • Administrative, communication and financial expertise across all shared service centre functions

Investment in Scotland's shared service sector