Shared service centre industry in Scotland

Scotland’s tradition as a centre of financial services expertise provides an ideal location for shared service centres.

Almost 359,000 people are employed in financial and business services in Scotland’s central and 463,00 people in total across the country.

Hailed by the Financial Times Group as "one of the best places to do business in Europe", Scotland is a leading European centre for shared service centres.

The first shared service centre in Scotland was opened by the Eaton Corporation in 1997. Today the industry has developed to cover a range of markets including Europe, Central and South America and Asia Pacific.

Shared service centres in Scotland - an overview

With a highly skilled workforce and thriving financial and business services industries, Scotland has become a global centre for shared service centres.

Scotland’s shared service centre industry offers significant expertise, including:

• Accounts payable
• Accounts receivable
• General ledger
• Cash management
• Credit control
• Payroll
• Customer service
• HR

Building on existing expertise in the financial services and contact centre sectors, the Scottish shared service centre sector has developed a reputation for delivering exceptionally high service and operational cost benefits.

We can help your company make a successful move to Scotland. We offer help on all aspects of the Scottish business services industry, including identifying and accessing grants and funding.

Scotland’s shared service centre sector strengths