Scotland's BPO strengths
Some of the world’s largest companies have recognised the strengths of the Scottish business processing operations (BPO) sector.
Our expertise in finance, IT and languages makes it the ideal location for business services operations with international functions:
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Critical mass – major employers across the country, with a high concentration of jobs in the central belt region
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Savings – low risk investment opportunity with property, staff and infrastructure savings not impacting on quality
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Experience – 18.6 percent of the working population employed in financial or business services Academic
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Excellence – thousands of graduates in crucial subjects, 18 percent of working population have at least degree equivalent qualification and students offer additional workforce
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Languages – 109,000 fluent language speakers in Scotland, 26 languages are offered across Scottish contact centres and BPOs
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Industry Expertise – professional support network including 26,000 qualified or part-qualified accountants
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Outsourcing – with 20 outsourcing companies, Scotland has kept pace as the industry has moved towards outsourcing
BPO skills and expertise
Our financial services tradition means we have a talented and skilled workforce. From accountants to software developers, Scotland can meet the challenges of your company.
The growth of the BPO industry has also seen the creation of a number of training and development schemes across the public and private sectors.
The industry body for the contact centre industry, the Glasgow-based Customer Contact Association (CCA), runs a vocational training scheme.
We can help your company to identify and access training and development grants and funding.
Find out about Scotland’s BPO sector centres of excellence