Key facts

90,000

90,000 people are employed in Scotland’s contact centres

1 in 30

Contact centres employ 1 in 30 of Scotland’s central belt working population

30,000

30,000 extra employees in Scottish contact centres since 2003, growth of 54 percent

20

20 contact centre outsourcing companies operate in Scotland

26

Scotland’s call centres offer 26 languages

26,000

Scotland is home to 26,000 qualified or part-qualified accountants

109,000

There are 109,000 fluent multiple language speakers in Scotland

£10 billion

Scotland's BPO sector generates £10 billion for the economy