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BPO sector in Scotland

The business processing operation (BPO) sector is a key contributor to the Scottish economy. 90,000 people are employed in Scotland’s 400 contact centres and BPOs, an increase of 30,000 since 2003.

The BPO and business services industry in Scotland has two key sectors:

• Contact centres
• Shared service centres 

BPO sector in Scotland – an overview

The skills and strengths that have helped make Scotland such a major centre for financial services have been equally effective in the BPO sector.

Scotland’s reputation for excellence and innovation in BPOs has been built on:

• People - highly skilled workforce with lower staff turnover than many competing regions
• Profitability - operational costs are lower in Scotland compared to many EU countries
• Quality - a low risk investment, Scotland offers lower costs without loss of quality
• Support - an active professional support network is enhanced by a supportive political environment

We’re committed to helping your company succeed in the Scottish BPO sector.

Find out more about the strengths of the BPO industry in Scotland