Scotland is increasingly recognised as an innovative and successful home for the contact and call centre industry.
Professional Outsourcing, the business magazine for the outsourced services sector, recently spoke to SDI's Mark McMullen to find out why Scotland has become a premier BPO location.
Mark discusses SDI's work in selling Scotland as an outsourcing destination and why "critical mass, stability and the mature nature of the sector" provides a winning combination.
Kevin Clark, business development manager for outsourcing company RESOURCE, was also on hand to expand on Scotland's benefits and how and our talented workers have helped RESOURCE grow and expand.
Watch the interviews with Mark and Kevin on the Professional Outsourcing website