The shared service centre workforce in Scotland
The shared service centre industry in Scotland has grown rapidly since the first pan-European centre was established in 1997. Much of the growth and success can be directly attributed to a flexible, stable and motivated workforce boasting highly developed skills in a mature sector.
Scotland’s workforce is recognised as being one of the most reliable, best trained and most cost-competitive in the world and offers a wide range of skills in language, financial services and customer services.
A workforce to benefit your shared service centre
The working population of Scotland’s central belt is approximately 2.5 million. The quality of Scotland’s workforce is internationally recognised, and its world-renowned educational system produces thousands of graduates each year. Many of these graduates go on to form part of the shared service centre workforce.
- Labour market regulations in the UK, including working hours, are the most flexible in Europe.
- Staffing costs for shared service centres in Scotland are highly competitive.
- Scotland’s ratio of graduates per capita surpasses most countries of comparable size in Europe.
- Scotland's 285,000 higher education students provide a further source of skilled labour.
- Global and pan-European SSCs are all keen to take advantage of Scotland's wealth of finance, IT and multilingual capability.
Scotland ’s shared service centre language capabilities
Scotland produces approximately 1500 language graduates each year. These graduates offer language skills to complement the existing shared service centre workforce.
- There are some 190,000 foreign nationals in Scotland, attracted by the high quality of life and opportunities in Scotland.
- Almost 30,000 overseas students are studying for a degree or equivalent qualification in Scotland, of which nearly 12,000 are from European countries.
- Between 2004 and 2006, a total of 63,000 overseas nationals registered for work in Scotland, with around half possessing service skills competencies.
The skilled, multilingual shared service centre workforce in Scotland is one of the principal reasons why major global companies set up in Scotland. SDI offers a wide package of services to help companies establishing a shared service centre and can provide you with more information about the benefits of establishing a shared service centre in Scotland.