Outsourcing contact centres
As the sector moves from call to a service-orientated environment, outsourcing contact centre work becomes an attractive option for many companies. New developments mean there is an increasing emphasis, not only on telephone customer service, but also email, web, CRM and knowledge management solutions.
Scotland has significant contact centre outsourcing capabilities, meaning the country is well placed to adapt to industry changes as they happen in coming years.
Contact centre outsourcing in Scotland
The changes outlined above have resulted in a considerable rise in the cost of keeping up with the industry leaders, and has led to a corresponding growth in contact centre outsourcing. Scotland currently has approximately 20 outsourcing companies, many with multilingual capabilities.
Those who choose to outsource contact centres here can be assured of the same high levels of customer service for which the Scottish call centre industry is renowned. SDI can facilitate partnerships with leading Scottish contact centre outsourcing companies on your behalf and help organise any relevant call centre training.
Find out more about contact centres in Scotland. Contact SDI to discover the full range of services we offer companies looking to establish a contact centre in Scotland.