Scotland is a world-leader for contact centre operations. The sector has developed rapidly over the past 10 years or so, and some of the largest and most sophisticated call centres in Europe are located in Scotland.
More than 60,000 people are employed within 300 contact centres in Scotland. Several multinational giants have established operations here, while a large number of outsourced contact centres provide expertise in a variety of sectors.
Scottish contact centre strengths
The call centre industry in Scotland has experienced growth of almost 200 per cent since 1997, bolstered by a flexible, stable and motivated workforce with highly developed skills in a mature sector.
Scotland is home to many global and pan European contact centres due to the wealth of multilingual capability available locally. Currently contact centres offer a mix of 26 different languages.
Investing in Scottish contact centres
Critical business functions and transactions are handled at Scotland’s contact centres, and staff can boast technical expertise across a number of fields. Scottish contact centre employees are renowned for the high standard of service they provide.
- Almost a quarter of call centres in Scotland have multilingual capabilities.
- The Scottish contact centre sector offers a return on investment without sacrificing quality.
- A critical mass of call centre operations and first-rate existing facilities make Scotland a low-risk option.
- A supportive political administration and a favourable business environment add to Scotland’s appeal as a location for contact centers.
Support for the Scottish contact centre industry
SDI is a Scottish Government business agency providing active support for contact centres in Scotland. We are dedicated to promoting economic development in Scotland and offer a single point of contact for Scottish contact centre operations.
We can help you learn more about the Scottish Contact Centre industry and illustrate how Scottish call centres can benefit your business.